QOP Clinics provides tightly scoped operational services built for clinical environments, with “done” defined before work begins. Performance is measured on completed, auditable outcomes that support patient access and clinic flow, not hours, seats, or general effort.
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Specialty Practices
Building stronger, more connected teams
Two pillars of scalable growth
Growth stalls when hiring can’t keep up and clinic teams get buried in day-to-day ops. QOP Clinics addresses both. Recruitment support focuses on proven healthcare operations talent for the exact roles you need. Our outcome-based support owns defined workflows across scheduling, billing, and follow-ups, delivering consistent, auditable results rather than vague hours. One partner for staffing and execution, built to scale with patient volume and operational demand.
Built to scale growth
Work measured by results
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Outcome based operations support
At QOP Clinics, we deliver defined, measurable operational outcomes, not headcount, shifts, or generic support. Clinics partner with us to offload recurring operational tasks from their internal teams, eliminating the need to hire, train, or manage extra staff. Our focus is on reliable execution with clear completion criteria, ensuring that spending is directly tied to completed work that maintains schedules, keeps access open, and reduces backlogs—rather than time, seats, or vague efforts.
QUALITY OPERATIONS, QUALITY TALENT, REAL IMPACT,
A model built around defined outcomes
QOP Clinics follows an outcome-based operations model, where billing is linked to verifiable, completed work governed by transparent, mutually agreed-upon rules. Everything begins with a discovery call to confirm which operational services matter most and what “done” looks like for your clinic. We then establish completion criteria and integrate workflows with your existing systems so work moves cleanly between teams. For tasks that can't be reliably standardized, we also offer a traditional monthly option with a dedicated full-time specialist.
Our most requested services
Appointment Scheduling and Call Handling
Manage appointment bookings, changes, cancellations, and confirmations
We handle appointments from request to completed scheduling, including booking, rescheduling, cancellations, confirmations, and callbacks. All actions are documented. Items that require prerequisites or policy decisions are routed as “clinic decision needed” rather than assumed.
Patient Registration and Intake
Ensure patient intake forms, documents, and fields are complete
QOP Clinics handles patient intake to prevent last-minute data gaps for front desk staff and clinicians. We complete preregistration tasks such as demographics, forms, and document capture, and document completion or exceptions. If information is missing or a patient is unresponsive, a clear disposition is recorded instead of leaving it unresolved.
Eligibility and Benefits Verification
Verify coverage and document eligibility/benefit findings without taking payments
We confirm patient eligibility and document payer information at the time of verification. Each item includes a clear eligibility status with benefit notes, source evidence, and next-action guidance such as proceed, update information, or route for clinic decision. Payment collection and financial counseling are not included.
Prior Authorization Coordination
Assemble, submit, and track prior authorization requests
We prepare, submit, and track prior authorization requests, documenting reference numbers, follow-ups, and exceptions. Clinical approvals remain with the clinic while QOP Clinics manages the administrative workflow to keep requests organized and prevent delays or loss.
Referral Intake and Pre-visit Coordination
Log referrals, collect prerequisites, and set schedulable disposition
We handle referral intake by creating clear, trackable records. Referrals are logged, documents are attached, missing prerequisites are requested, and a schedulable disposition is set. Items requiring clinical or policy decisions are routed back to the clinic with context.
Patient Recall and Follow-up
Manage patient recall and follow-up with documented outreach
We handle follow-up for existing patients, including recalls, reminders, and missed appointments. Outreach is documented with clear dispositions, and any resulting scheduling actions are routed back into the scheduling workflow to maintain accountability and clarity.
Tailored Service
Custom work items built around your workflow
You tell us the workflow you want off your plate. We map it into clear work items, define inputs and “done,” set exception rules, then connect it to the right systems so delivery is consistent and auditable with QOP Clinics.
Dedicated Full-Time Specialist
Flexible tasks that do not fit our fixed outcome model
If a traditional model fits better, you can work with a dedicated full-time specialist through us. They focus on your workflows day-to-day, integrate into your tools where needed, and handle a wider mix of tasks that are hard to standardize into work items.
Frequently Asked Questions
Everything you need to know
How do we decide what services to start with?
We begin with a discovery call to identify the services creating the most operational strain or risk for your clinic. We only move forward with services that can be clearly defined with objective completion rules and delivered consistently at volume.
How does work enter the workflow?
Intake varies by service. Work may arrive through EHR or scheduling integrations, system-driven triggers, scheduled work batches, shared queues, or a defined handoff from your internal team. Each service has a single, agreed intake path to prevent confusion or missed work.
Do you work in our systems or your systems?
We use the tools that make delivery easiest to track. Sometimes work happens directly in your systems, sometimes in ours, and sometimes we connect both so information flows seamlessly without extra steps or duplication.
How do you define what counts as “complete”?
Every service is broken into specific outcome types with written completion definitions. When evidence is required, such as a record update, appointment confirmation, eligibility note, authorization reference, or documented outreach, those proof points are defined upfront.
How does pricing work?
Pricing is outcome-based. Each outcome type has a unit price tied to the completion rules. Most clinics use a recurring service credit or minimum commitment, with usage applied based on completed outcomes. Items that are out of scope or blocked are not treated as completed work.
What does onboarding look like?
QOP Clinics aligns on scope and outcomes, confirms intake methods, sets up the required tools or integrations, then runs a short ramp to validate that completion rules reflect real day-to-day clinic operations. After that, delivery runs in steady state using the same definitions and pricing.
“We brought QOP Clinics in to take two operational streams off our internal team: managing a defined work queue end-to-end and running follow-ups so nothing stalls after the first touch. Within a few weeks, work items were clearly defined, intake was clean, and completion became steady enough for our team to plan around.
The difference is that it’s not vague coverage or hours. We can see exactly what was completed, what is in progress, and what is blocked. They connected to our systems and workflows, and we only pay for outcomes we can verify. Our backlog was reduced, turnaround became predictable, and internal coordination time dropped significantly.”
Alex Bradford
Chief Operating Officer
Real stories of growth